Redemption

Well Ra Sushi has returned to our good graces. I sent them a letter about our experience. I mean...they had a "share your experience" link on their website. It's like they were asking to hear about it!

I wont post my letter...well...because I don't want to come across as whiner! But here was there response.

Mr. Bennett,

First and foremost I would like to thank you for taking the time to email us about your experience at RA Sushi Harbor East on New Years Eve. I can completely understand your frustration about not having our Happy Hour Menu available for you when you arrived that evening. As you know we were not offering our Happy Hour due to the New Years Eve holiday, unfortunately there was a miscommunication on our part to you, and for that I am extremely sorry. I also wanted to thank you for being so understanding when you were first informed that it was unavailable. Having such loyal guests like you is why we try to give the best possible dining experience to each and every guest.

Since our Happy Hour is so popular the manager on duty that evening was speaking to all tables that inquired about our Happy Hour to ensure each guest understood the reason why we did not offer our Happy Hour Menu on New Years Eve. I have spoken to the manager on duty and explained to him how to better handle this kind of situation in the future. I'm truly sorry if the manager made you feel awkward by any means, this was not his intent.

I would like to personally invite you back to the restaurant, at your convenience of course, to enjoy dinner on me for you and your wife. If you could please let me know when you would like to come in and I will make sure we have a table available for you so you do not have to wait. Thank you very much again for taking the time to inform us about your experience.



Sincerely,
General Manager

If I were to nitpick, I would only emphasize that the frustration when they told us that they didn't have happy hour was just that they told us that they had, and it was a large part of why we were there. It's not like we went and just assumed without confirmation. We understand why they wouldn't. Just not why they would tell us they would. Lastly, his explanation of the manager's actions are a bit suspect. I mean...it was after we ordered, and he wasn't going from table to table. He came out from the back to our table, and back when he was done. And he seemed apprised to our previous misunderstanding. But...that's just if I'm being nitpicky. Which I don't believe his response warrants. He may have just been placating us, but it doesn't really matter. He said all the right stuff, and I appreciated his response. And he didn't sound like he was defending his staff with his explanation, but trying to clear up a "misunderstanding", which allows the explanation without us getting defensive back (besides my nitpicking rant). So well done Mr. General Manager! You have not lost two customers.

That said, it looks like we will be going back. They really do have good Sushi.